We would rather you were confident before buying than disappointed after. This policy is meant to be fair in both directions — if you have any doubt about fit, talk to us before you pay rather than after.
Our commitment to you
BizManage is a one-time lifetime purchase at ₹25,000. We put real effort into onboarding, support, and making sure the product works for your business. Before every purchase we offer a free live demo, and we strongly encourage you to take it so that you can see exactly what you are buying.
When you are eligible for a refund
Within 7 days of purchase, if any of the following apply
The software was not delivered within the committed timeframe and we failed to resolve it.
A critical feature that was explicitly promised to you in writing before purchase does not exist, or does not work as described.
A technical defect prevents the core functionality from operating and we are unable to resolve it within a reasonable time.
An accidental duplicate payment was made for the same licence.
When refunds are not applicable
Refunds will not be issued in these situations
You changed your mind after purchase, and the software was delivered and working as described.
The request is made more than 7 days after the date of purchase.
The software was used to manage active business operations, and a refund is requested afterwards.
Issues arise from your own infrastructure, hardware failures, or system configurations that do not meet the stated requirements.
You purchased without taking the free demo, and the product does not match expectations for features we never claimed to have.
The licence was terminated for breach of our Terms of Service, for example unauthorised redistribution.
How to request a refund
Contact us within 7 days of your purchase date
Email us at zordd.labs@gmail.com. We read it monday to saturday, 10am–7pm ist.
Include these details
Your name, business name, purchase date, payment reference, and the reason for the request.
What happens next
We acknowledge your request within one business day and aim to resolve it within five. Approved refunds are returned to the original payment method within 7–10 business days, subject to bank processing times.
Our recommendation — take the demo first
The surest way to avoid any mismatch is a free live demo before purchasing. We walk you through every feature, answer your questions, and confirm whether the product fits how you actually work. There is no pressure and no obligation. Email us or use the form on the contact page, and we will usually have you booked in within 24 hours.